Refund policy

Returns & Refund

Return Eligibility

• Product with genuine manufacturing defects qualifies for a return or an exchange.
• Notification of any identified defects must be submitted within 48Hours window from the delivery date / time.
• A continuous 360-degree unboxing video is mandatory when filing any return application for authorization.
• Following formal approval from our team, the buyer must dispatch the item back to us within 72Hours from confirmation.
  
• All the Merchandising and Brand Collaterals like Brand Tags, Free or Gift Items, etc. should remain intact with the product received 

Return Initiation and Process

• Approved returns must be shipped directly by the customer to the address provided in the return confirmation email from our team post the survey
• The buyer assumes responsibility for all return transit fees. Upon receipt and inspection of the item's condition, we will execute the exchange. In exceptional scenarios, the company may issue a gift card covering reasonable shipping charges up to 80 rupees per item.
• Returns stemming purely from personal preference or product dissatisfaction are not permitted.
• Minor visual discrepancies between online displays and physical goods may occur due to photography lighting or display settings; consequently, color-based return requests will not be entertained.
• For Handcrafted Bandhani creations, minor variations or flaws in dyeing and stitching (such as thread punctures/minor holes specially in silk fabric) are natural characteristics of handcrafted textiles and do not qualify for returns.
  
  

Essential Directives & Safeguards

• Order Terminations: Kalavistaan retains the right to cancel any order due to unexpected inventory shortages, pricing discrepancies, or suspected fraudulent activity, with a full reimbursement processed immediately.
• Transit Damage: We utilize secure packaging via trusted courier partners. If a package appears compromised or breached upon arrival, recipients should decline delivery and promptly notify our support personnel. Photos/Videos of the package is appreciated that will help us improve logistics going forward. 
• Customized Goods Exclusion: Customized or altered merchandise (including tailored adjustments or fall piko) along with discounted sale items are strictly non-returnable.
• Protection Against Misuse: While genuine return claims supported by unboxing videos are fully respected, any deliberate exploitation of consumer regulations for intimidation, personal enrichment, false accusations, or unwarranted compensation will be treated as bad-faith harassment and may trigger legal measures.

Refunds & Exchanges Policy

• Product swaps are restricted to items matching or exceeding the original purchase value.
• Cash refunds are not issued; instead, transactions are resolved via product exchanges or store credit for future purchases.
• Original or return shipping costs are non-adjustable during an exchange.